Last updated October 16, 2026
If a Provider determines treatment is not appropriate for you, you will receive a full refund of your program payment, less any clinical visit fee disclosed at checkout.
If you cancel after a prescription is written but before the pharmacy ships your order, you will be refunded your payment less the clinical visit fee and any pharmacy charges already incurred.
Prescription medications cannot be returned or refunded once shipped, as required by pharmacy regulations. If your order arrives damaged or incorrect, email [email protected] within 3 days of delivery with photos and we will make it right.
You can cancel any time by emailing [email protected] before your next billing date. Canceling stops future charges. It does not refund the current billing period once medication for that period has shipped.
For 3 month prepaid plans, unshipped months are refunded at the monthly rate actually received, less a clinical visit fee if applicable.